FAQs

WHAT IS SHIPPING PROTECTION BY ROUTE?

Shipping protection by Route is coverage for shipping issues such as loss, damage, and theft. By declining package protection, Unaka Gear Co. is not responsible for lost, damaged, or stolen items.

If you prefer not to use it, you can easily decline the protection on the checkout page, located right above the "Pay Now" button.

WILL UNAKA GEAR CO. INSTALL MY GEAR?

No, we don't offer installation services, but our products are designed with DIY'ers in mind, making them easy to install yourself. If you need assistance, feel free to give us a call, and if you'd prefer professional help, we can connect you with a trusted builder or installer who uses Unaka Gear.

Disclaimer: If you have a Unaka roof rack and purchase a Fiamma awning from us, we will install the awning for free at our shop in Spartanburg, SC. Just give us a call to schedule your installation!

HOW MANY BOXES DOES THE ROOF RACK SHIP IN?

Currently, our roof rack ships in three separate boxes: one for the hardware, one for the wind fairing, and one for the main rack. However, we are diligently working on streamlining the process to ship everything in a single box in the near future.